Services.

We bring it
to the core

SMT supports customers in every step of the process and loves to share experience and knowledge. For technical engineering, systematic execution, strategic support and educating colleagues. We provide services to help you getting started or to deliver continuous support to your organization. No situation is ever the same, so we adapt our services to your specific wishes and needs.

Our consultants have exhaustive experience implementing, managing and optimizing both small and larger environments where SMTs solutions are used. Within our team of consultants everyone has their own expertise; Platforms, IT Operations, Security or Business Analytics. As an expert of Big Data platforms in the Benelux we have an extensive knowledge network and team of specialists in these focus areas.

Before we start a project, we organize an intake to get more insights into the current environment. We map the situation and manage the expectations. This is always part of our service package.

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Consulting Services
Support Services

With Consulting Services we offer various service packages that come in different combinations and at different points in time. From smaller networks to large and complex environments. These services support the customer’s platform usage. We check the performance and look at improvements and growth opportunities.

Regardless of the size of the environment or expertise of the team you can encounter uncommon obstacles. Issues or problems that require immediate relief or a regular helpline. SMT offers various Support Services to solve problems or remove these obstacles.

These services are provided over a longer period, with a regular check to see whether expectations are still being met. Beforehand we map out the current situation and clear agreements are made.

Get started with Splunk

We are happy to give you a kick-start with Splunk. In just a few days, you will learn to create comprehensive reports and clear dashboards in Splunk, so you will have an excellent foundation for the future.

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Get started with Splunk

A kickstart with Splunk!

Within a few days, SMT will help you get started with Splunk and lay the foundation for a valuable future. Together we identify the business requirements and make sure that the set goals and expectations are clear. Next, we install a number of Splunk applications and connect some data sources to the environment. Clear reports and dashboards are created to present the collected information.

Within several days you’ll have achieved the first results and saved on time and resources in the first part of the journey. The experience and knowledge of the consultants is used for a solid foundation within your organization. The work is carried out by SMT-consultants and afterwards the knowledge is transferred to the team and you can continue independently.

Want to know more?

The entire Get Started with Splunk process takes five days. In the case of follow-up projects, the environment can be further expanded as desired.

Do you want to know what this service can do for your organization? Contact our specialists or download the info sheet!

Splunk support

We are your first point of contact for your support questions. Through our knowledge of and years of experience with the platform, we can quickly help you back on track again.

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Splunk support

Every customer with valid maintenance, receives support on the basic functionalities of the platform at all times . Users have the possibility to submit support calls to Splunk. SMT has its own support team to be your first point of contact for these questions. Through our knowledge of, and years of experience with the platform, we can quickly help you back on track again. With our help and advice, the IT-team is capable of solving the issues themselves.

Additionally, we also answer questions that a supplier does not always classify as a support call.

The practical side:

SMT assumes that the customer is at least Splunk Fundamentals I and Fundamentals II certified. Via the SMT Support Portal tickets can be submitted and we will contact you as soon as possible by email. Our support desk is available on business days between 09:00h and 17:30h.

Do you want to know how your organisation can benefit from this service? Contact our experts for more information!

Remote Managed Service

With our Remote Managed Service we take over the technical management of your platform.

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Remote Managed Service

Benefits without a downside!

SMT takes over the daily management of the platform, so you can take care of other issues. We take over your concerns and therewith the burden on the shoulder of your team.  Our years of experience and best-practices are used to manage your environment efficiently.

 

Prevention is better than cure

Our support engineers make sure the platform is available in our environment. Crucial systems are checked on a daily basis and fixed or adjusted when needed. We come and visit you regularly to talk about more complex issues, share our gained insight and improve the efficiency where possible. In case of an emergency, our Managed Services Team reacts effectively on alerts and takes immediate action on your platform. We monitor your platform closely and alerts are pushed directly to our ticketing system.

In the preparation phase we do a health check on your environment. Potential issues can be solved before we start.

The practical side

SMT assumes that the customer is at least Splunk Fundamentals I and Fundamentals II certified.

Do you want to know how your organisation can benefit from this service? Contact our experts for more information or download our info sheet!

Data Source Assessment

A Data Source Assessment provides insight into the data sources that are connected to the Big Data platform.

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Data Source Assessment

A Data Source Assessment provides insight into the data sources that are connected to the Big Data platform. We provide clarity how the connected data is currently used and whether it is fully utilized.

For this purpose, short interviews are planned with different teams to obtain as much information as possible. We will talk with both users of the platform as well as departments that do not work with it. In this setting, as many as possible questions come up, including the less obvious ones.

A Data Source Assessment looks at the following five domains and the most important objectives of the organisation:

  • IT Operations
  • Application Support
  • Application Development
  • Security, Compliance, Fraud
  • Business Analytics

The practical side

In the preparatory phase, it will be decided which teams will join the interviews. This will result in a report and presentation for management with the findings of the DSA and our advice.

Do you want to know how your organisation can benefit from this service? Contact our experts for more information!

Dedicated remote user support

We offer remote support for user related questions or issues. Within a predetermined period, we schedule a fixed hour during the week for the call.

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Dedicated remote user support

Many customers, frequently encounter various user related questions. It is also possible that the administrators of the platform have just started and are eager to use the knowledge of our experts.

For these situations we offer remote support for user related questions or issues. The best way to do this is to have contact on a regular basis, to talk about a variety of questions. Within a predetermined period, we schedule a fixed hour during the week for the call.

It is an efficient, personal and high-quality support service for administrators and users of the platform. By discussing matters regularly and structurally the work doesn’t accumulate and the organization can continue to move forward. With this service SMT supports you with issues such as user questions, dashboards, search queries and visualizations.

SMT appoints one dedicated contact person within the Support Services team. If specific expertise is required for a certain question, it can be called in immediately or, if not available, at a later time. SMT gives advice, so your own team will be able to execute the work, changes and improvements themselves.

The practical side:

SMT assumes that the customer is at least Splunk Fundamentals I and Fundamentals II certified. In addition, a possibility for screen sharing is required to provide remote user support.

Do you want to know how your organisation can benefit from this service? Contact our experts for more information!

Expert On-Site

Our service offers you a predetermined schedule of a consultant to answer user questions and solve technical problems.

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Expert On-Site

Our Expert On-Site service offers you a predetermined schedule of a consultant to answer user questions and solve technical problems. You define the list of activities and set the priorities, so you are always in control. This ensures that the maintenance work does not accumulate and is carried out by an expert. Afterwards you will receive a report with an overview of the executed work. If any topics are left, they will be dealt with during the next visit. Should there be time left on the scheduled day, the consultant is at your disposal for other related activities.

As part of the Expert On-Site service we deliver:

  • a schedule for one year for the on-site visits.
  • a possibility to manage the backlog.
  • a report after each visit, with an overview of the activities performed.
  • a minimum of 12 days and a maximum of 52 days, during 12 months.

The practical side:

The Expert on-site is perfect if there is a demand for periodic and personal support of the platform. This service is not suitable to follow-up incidents or as a replacement for (remote) management of your platform.

Do you want to know how your organisation can benefit from this service? Contact our experts for more information!

Healthcheck for Splunk

Have your IT infrastructure reviewed by our technical and experienced consultants. Make sure your deployment always operates at peak performance.

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Healthcheck for Splunk

The technical environment of Splunk is influenced in various ways. The growth of a Big Data environment, the growth of the license as well as the number of users of the platform, all  have direct consequences. In order to ensure that the environment is stable and continues to absorb growth, it is important to examine it closely. We work out the ideal architecture for the organization to prepare it for further development and growth. Performing a Healthcheck is a good starting point for mapping out the possibilities and critical pain points of the current environment. To make sure  that not only the organization but also the Big Data platform is ready for the future.

SMT’s years of experience have resulted in a collection of best practices. By analyzing the environment on 50 critical points, the Healthcheck tests whether or not it performs at top level. The result is a report with recommendations and action points coming together in a final report.

It takes a number of days – depending on the size of the environment – to perform the Healthcheck. This will be done together with the stakeholders in your organization. The consultant will need administrator rights.

The practical side:

During an intake, the requirements for performing the Healthcheck are coordinated. These days will be scheduled by both parties in consultation.

Do you want to know how your organisation can benefit from this service? Please look at the product sheet or contact us for more information about our Splunk Healthcheck.

Severity 1 Assistance for Splunk

For Severity 1 or Prio 1 situations you can rely on the expertise of SMT to solve problems that affect your business critical processes.

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Severity 1 Assistance for Splunk

There are many organizations that manage the environment in-house, with an experienced team of specialists who are familiar with the platform. Yet it may happen that an undesirable situation arises that affects business critical processes. With Severity 1 or Prio 1 situations there are disruptions in essential processes within the organization. If software is completely inaccessible or if the majority of the functionality is unusable, then there is an urgent need to solve this as quickly as possible.

Exactly for these situations SMT has developed a service, so you can rely on the years of experience of the consultants and the support-team to quickly find a solution.

The practical side:

SMT assumes that the customer is at least Splunk Fundamentals I and Fundamentals II certified. In order to solve the issues as quickly as possible, it is important to have remote access to the environment.

Do you want to know how your organisation can benefit from this service? Contact our experts for more information!

Upgrade Service

We take care of the upgrade for smaller deployments including Splunk Supported apps and SMT apps.

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Upgrade Service

To keep the platform safe, stable and sound, Splunk regularly releases an update. This needs to be implemented in an operational environment by means of an upgrade. With the Upgrade Service, SMT takes care of this for customers with smaller Splunk deployments. The upgrades will be implemented at a moment to be agreed upon and we presume twice a year. Advice on versions is included (such as no x.0 versions)

During the intake all conditions and risks are mapped out, followed by a proposal for approval by both parties. SMT will upgrade all components except Universal Forwarders. The Splunk Supported apps and SMT apps are also included, third party apps will be updated in the best possible way. A post-upgrade report will be created after the upgrade.

The practical side:

SMT assumes that the customer is at least Splunk Fundamentals I and Fundamentals II certified. SMT does not provide for OS-upgrades.

Do you want to know how your organisation can benefit from this service? Contact our experts for more information!

Use Case Session

During the Use Case Session we select suitable use cases to optimize the use of the Big data platform within the organization.

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Use Case Session

Do you see the added value of a data platform, but find it difficult to determine where to start? Is it hard to define the right use cases? And in which order they have to be executed?

During our interactive Use Case Session, we support you to get value from your data: now and in the future. We provide the tools to find and describe the various use cases. Together we prioritize the cases and define the roadmap for the future.

 

Over two days we organize multiple sessions with involved people from various departments. We have interviews and prioritize the use of data related to the business processes. This will clarify which use cases represent the biggest value, after which they are tested within the company on priority, business goals and the strategy. This is how we create added value for the entire organization and at the same time a solid foundation throughout the company. The overall goal is for the organization to be able to define, prioritize and execute valuable use cases themselves.

 

Subsequently, you will have the choice to execute the use cases yourself or use the expertise of the SMT-consultants. The track will always end with an analysis of the before and after situation of the implementation. Additionally, we evaluate the process such as which obstacles have been removed for defining, prioritizing and implementing the use cases.

The practical side:

For the interviews we recommend to ask colleagues to join from different departments. Read our blog about the four essential steps to create solid use cases.

Eager to know more about Use Case Sessions? Check our info sheet or contact our experts!