With IT Operations towards Operational Excellence

IT operations is the set of all processes and services that are provisioned by an IT staff to both their internal and external clients. It also refers to the application of operations management to a business’s technology needs.

Within IT Operations we see a growing adoption of digital business initiatives. In addition, we are setting ever higher demands on performance and user experience. Organizations therefore make an on-going effort to improve the processes, products or services of the organization. We support our customers in their effort to achieve Operational Excellence.

Within IT Operations we guide clients through the various levels of maturity, with the pursuit of Operational Excellence as the ultimate goal. Our sophisticated process gives you insight into and control over the entire chain of components that make up the processes, products or services provided.

In a world of Lean and Agile, new iterations of products and services succeed each other at a rapid pace. It is important that the technology and methodology used can keep up in a dynamic and rapidly changing environment.

IT Operations is part of our 360 view.

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SMT’s Data-Driven Security Assurance offers organizations of all sizes a complete security platform with solutions ranging from cyber resilience to compliance, audits and fraud detection.

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